Providing Logs & Debugging Information for Performance Issues

Summary:
When reporting performance or latency problems, providing logs and diagnostics helps us resolve the issue faster.

Content:

1. Application Logs

   • Provide recent error logs from your application or CMS.

2. Server Logs (if accessible)

   • Collect Apache/Nginx logs, PHP error logs, or other relevant system logs.

3. Network Traces

   • Run a traceroute or network diagnostic to identify latency points.

4. Screen Recordings

   • A short video showing the delay can help our team reproduce the issue.

5. Submit with Your Ticket

   • Attach logs, recordings, and test results directly in your support ticket.

   • Our AI system may automatically check server status, but detailed logs help if it’s a code-related issue.