Troubleshooting Website Latency Issues

Summary:
If your website is running slower than expected, follow these steps to identify whether the issue is related to your environment, code, or hosting infrastructure.

Content:

1. Check Service Status

   • Visit our [Service Status Page] to confirm there are no ongoing incidents or outages.

2. Run Basic Connectivity Checks

   • Test website loading times using tools like Pingdom, GTMetrix, or Chrome DevTools.

   • Compare results across different networks (Wi-Fi, mobile data, VPN).

3. Clear Local Caches

   • Clear your browser cache and cookies.

   • Flush DNS on your local machine.

4. Check Code & Content

   • Large image files, heavy scripts, or plugins may cause slow load times.

   • Disable custom plugins or integrations temporarily to test.

5. If the issue persists

   • Log a support ticket with detailed information:

     • Time(s) the issue occurs

     • Affected URLs

     • Any error messages observed