Warranty and Replacement Process for ACO Products

Introduction:
ACO products come with a manufacturer’s warranty to ensure quality and customer satisfaction. This article outlines what’s covered, how to initiate a replacement, and what documentation you’ll need.

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🛡️ Warranty Coverage Details

• Duration: Typically 1 to 5 years depending on the product line.

• Coverage Includes:

  • Defects in materials and workmanship

  • Structural integrity under proper installation

• Exclusions:

  • Damage from improper installation

  • Normal wear and tear

  • Use of incompatible cleaning agents

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📝 How to Submit a Replacement Request

1. Log in to your ACO support portal.

2. Submit a new ticket under “Warranty Claims.”

3. Provide a brief description of the issue.

4. Attach photos of the defective item and proof of purchase.

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📋 Required Documentation

• Purchase invoice or delivery note

• Photos of the damage or defect

• Installation date and location

• Product ID or model reference (found on spec sheet or packaging)

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⏱ Expected Timelines

• Initial Response: Within 2 business days

• Claim Review: 5–7 business days after submission

• Replacement Shipping: Within 10 business days (depending on availability)