Why Is My Payment Still Pending?

 

Payments can take time depending on several factors.

Here are the common reasons for delays:

• 🕒 Bank processing time – Transfers outside bank hours may be delayed.

• 🔢 Wrong account number – Double-check your input.

• 🔧 System maintenance – Check for any announcements.

What you can do:

• Wait up to 24 hours (especially on weekends/public holidays).

• Contact your bank to confirm receipt.

• If the payment is still pending after 24 hours, contact us via WhatsApp or tap “Help” in the app.

🔒 All transactions are secure. We will ensure your money reaches the right place.